Product Advisory: Sony says some of its SD cards are corrupting video files, offers free replacements: Digital Photography Review
Sony has issued a product advisory for select SD cards in three of its SD card lineups, stating video captured with these cards could become corrupted without warning.
The product advisory, posted last Friday, says cards in Sony’s SF-M series, Tough SF-M series and Tough SD-G series are affected by an issue wherein ‘data on [the affected cards] may be damaged or data may not be recorded correction when shooting video on a camera in the video speed class mode.’ No further information is provided on what exactly is causing the problem, but Sony says it’s offering replacement cards through March 31, 2020 for SD cards currently under warranty.
Sony provides the below illustrations to help you deduce whether or not your card is affected by the issue, but you can tell at a quick glance by looking for a little star on the back of left-hand corner of the card — if you have a star, your card isn’t affected.
|Sony: ‘To check whether your card is affected, look for a star mark on the lower left corner on the back of the card. If your card has NO star mark, your card is affected by this issue.’|
If your card is one of the affected units, Sony requests you call their support line (239–768–7669) or connect with a representative through its online chat support. Sony specifically requests you not contact the retailer you purchased your card from. Dan Carr of Shuttermuse says he’s been through the process and was required to provide the following information when you speak with a representative:
- SD card model number
- SD card serial number
- Date of purchase
- Place of purchase
- Shipping and contact information
You can read the full advisory on Sony’s support page.