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BT received 105,000 emergency 999 calls a day during lockdown

BT now answers more than 90,000 emergency ‘999’ calls every day and received as many as 105,000 during the peak of the coronavirus crisis – equivalent to one call every three seconds.

The company’s 999 agents were given key workers status during lockdown and an additional 100 staff were trained to cope with the increased volume of calls – some of whom were volunteers.

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